1. Company Information

The Veluvanto service is operated by:

Veluvanto s.r.o.
Registered office: Korunní 2569/108, Vinohrady, 101 00 Praha 10
Company registration number (IČO): 249 15 122
VAT number (DIČ): CZ24915122
Registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 444766
Email: legal@veluvanto.com

2. Agreement to Terms

By accessing or using Veluvanto services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms form a legally binding contract between you and Veluvanto s.r.o. under Czech law (Act No. 89/2012 Coll., the Civil Code).

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, "you" refers to that entity.

Data Processing Agreement: For business customers who process personal data of third parties (customers, employees, etc.) via the service, the Data Processing Agreement at /dpa forms an integral part of these Terms and is binding upon acceptance of these Terms.

3. Description of Service

Veluvanto is an AI-powered document management service that allows users to upload, organize, and search documents using artificial intelligence technology. The service is provided as a cloud-based Software as a Service (SaaS) platform.

We reserve the right to modify, suspend, or discontinue the service (or any part thereof) at any time, with reasonable notice where possible. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

4. User Accounts

To use Veluvanto, you must create an account. You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use at security@veluvanto.com
Ensuring that account information is accurate and kept up to date

You must be at least 18 years old to use the service. By using the service, you confirm that you meet this age requirement.

5. Acceptable Use

You agree not to use Veluvanto to:

Upload illegal, harmful, defamatory, or infringing content
Violate any applicable laws or regulations, including GDPR and EU AI Act
Attempt to gain unauthorized access to our systems or other users' accounts
Interfere with or disrupt the service or servers or networks connected to the service
Use the service for any illegal or unauthorized purpose
Reverse engineer, decompile, or attempt to extract the source code of the service
Use automated means (bots, scrapers) to access the service beyond normal use
Upload content that contains malware, viruses, or other malicious code
Resell, sublicense, or transfer access to the service to third parties without our written consent
Present, publish, or represent AI-generated outputs as solely human-created content in a way that is misleading, as required by Article 50 of the EU AI Act
Use AI-generated outputs to make high-stakes automated decisions (legal, medical, financial, safety-critical) without appropriate human review and oversight

We reserve the right to terminate or suspend your account for violations of these rules without prior notice in serious cases.

6. Subscription and Payment

Merchant of Record: All payments for Veluvanto paid plans are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions. When you purchase a paid plan, your contract for the sale is with Paddle, not with Veluvanto s.r.o. Paddle is responsible for billing, invoicing, VAT/tax collection and remittance, and payment processing. Paddle's terms of service and privacy policy apply to the transaction itself: paddle.com/legal/terms.

Free Plan: The free plan is available at no charge subject to the limitations described on our pricing page. We reserve the right to modify free plan limitations at any time.

Paid Subscriptions: Paid subscriptions are billed in advance on a monthly or annual basis. Prices are displayed at checkout inclusive of applicable VAT where required by law. Paddle handles all VAT calculation and collection.

Cancellation: You may cancel your subscription at any time through your account settings or by contacting Paddle support. Upon cancellation, you will retain access to the service until the end of your current billing period. Refund policies are governed by Paddle's terms and applicable consumer protection law.

Price Changes: We may change prices with at least 30 days' notice. Paddle will notify you of any price changes before they take effect. Your continued use of the service after the price change constitutes acceptance of the new price.

7. Right of Withdrawal (Consumer Users)

If you are a consumer (an individual acting outside your trade, business, or profession) located in the European Union, you have the right to withdraw from these Terms within 14 days without giving any reason, in accordance with Directive 2011/83/EU on consumer rights and § 1829 of the Czech Civil Code.

The withdrawal period expires 14 days from the date of conclusion of the contract (i.e., the date you first subscribe or activate a paid plan).

Withdrawal After Service Use: You may exercise your right of withdrawal at any time within the 14-day period, even if you have already begun using the service. If you withdraw after partial use, you will be charged only for the proportional value of the service already provided up to the date of withdrawal.

To exercise the right of withdrawal, contact Paddle (as Merchant of Record) at paddle.com/legal/buyer-faq or contact us at legal@veluvanto.com and we will assist with the process. You may use the model withdrawal form provided in Annex I(B) of Directive 2011/83/EU.

One-time Extra Credit purchases: Extra Credit packages are one-time purchases of prepaid service units that are made available in your account immediately upon payment. By completing an Extra Credit purchase, you expressly consent to the immediate commencement of service and acknowledge that your right of withdrawal is extinguished to the extent of credits consumed.

Partial withdrawal for Extra Credits: If you exercise your right of withdrawal before consuming all purchased Extra Credits, we will refund you a proportionate amount corresponding to the unused credits. The refund will be issued to your original payment method within 14 days of the date you informed us of your withdrawal.

8. Complaints and Defects (Consumer Rights)

If the service is not provided in accordance with these Terms, you have the right to file a complaint. Complaints may be submitted to: support@veluvanto.com

We will handle your complaint without undue delay. This does not affect your statutory rights under Czech law (Act No. 634/1992 Coll., Consumer Protection Act).

If you are a consumer in the EU, you also have statutory rights regarding the conformity of digital services under Directive 2019/770/EU on contracts for the supply of digital content and digital services (implemented in Czech law by Act No. 374/2022 Coll.). These statutory rights are not affected by anything in these Terms.

We will handle your complaint without undue delay and aim to resolve it within 30 days.

Matters relating to payments, invoices, and refunds are handled by Paddle (Merchant of Record) in accordance with their terms; we will provide assistance.

9. Out-of-Court Dispute Resolution

If you are a consumer in the Czech Republic, you have the right to seek out-of-court resolution of disputes through the Czech Trade Inspection Authority (ČOI):

Website: www.coi.cz
Address: Štěpánská 567/15, 120 00 Praha 2

For cross-border disputes within the EU, you may also use the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

Our email address for ODR purposes: legal@veluvanto.com

10. Intellectual Property

Your Content: You retain ownership of all documents and content you upload to Veluvanto. By using the service, you grant us a limited, non-exclusive, royalty-free license to process, store, and display your documents solely for the purpose of providing the service to you. We do not use your documents to train AI models.

Our Service: The Veluvanto service, including its software, design, trademarks, and content, is owned by Veluvanto s.r.o. and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.

AI-Generated Outputs: You own all AI-generated outputs (summaries, tags, extracted metadata, chat answers, translations) derived from your documents. You may use, reproduce, modify, sublicense, and commercialize such outputs freely without any restrictions on our part. We claim no intellectual property rights over AI-generated outputs derived from your content. Because AI outputs are generated algorithmically, similar or identical outputs may be generated for other users processing similar content. We make no representation that AI-generated outputs are unique. You are solely responsible for evaluating, verifying, and determining the suitability of AI-generated outputs for your purposes before any use.

Feedback: If you voluntarily provide us with feedback, suggestions, bug reports, or feature requests ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free consent and/or license to use, incorporate, and commercialize such Feedback in any way, without obligation to you. This clause applies only to Feedback you actively submit to us and does not grant us any rights over your documents or other content. This does not affect our obligations under the Privacy Policy.

11. Data Protection

Processing of personal data is governed by our Privacy Policy, which forms part of these Terms. We process personal data in accordance with the General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and applicable Czech data protection law (Act No. 110/2019 Coll.).

In the event of a conflict, the Privacy Policy takes precedence for matters relating to the processing of personal data, and for business customers the Data Processing Agreement takes precedence for the processing of document content. For AI transparency matters, the AI Transparency Notice takes precedence.

12. AI Systems — Disclaimer and User Responsibility

Veluvanto uses artificial intelligence to analyze and process documents. Full information about our AI systems, their capabilities, limitations, and your rights is provided in our AI Transparency Notice, which forms part of these Terms.

AI Outputs Provided “As Is”: All AI-generated outputs — including document summaries, extracted metadata, tags, search results, chat answers, translations, and automated reminders — are provided “as is” and “as available” without any warranty of accuracy, completeness, fitness for a particular purpose, or non-infringement. AI systems are inherently imperfect and may produce incorrect, incomplete, or misleading results (“hallucinations”). We expressly disclaim all warranties, express or implied, regarding the accuracy or reliability of any AI-generated output.

Your Responsibility: You are solely responsible for independently verifying any AI-generated output before acting on it, sharing it, or making decisions based on it, sharing it, or making decisions based on it. Nothing generated by Veluvanto AI constitutes legal, financial, tax, medical, or other professional advice. Do not rely solely on AI-generated output for any consequential decision.

No Endorsement: AI-generated outputs do not represent the views, opinions, or official position of Veluvanto s.r.o. We are not responsible for any decisions made in reliance on AI-generated content.

13. Limitation of Liability and Indemnification

To the maximum extent permitted by applicable law, Veluvanto s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the service.

AI Output Liability: We are not liable for any loss, damage, or harm arising from your reliance on AI-generated outputs, including but not limited to decisions made based on inaccurate, incomplete, or misleading AI-generated content.

Our total aggregate liability to you for any claims arising out of or related to these Terms or the service shall not exceed the amounts paid by you to us in the 6 months preceding the claim, or EUR 50 if you are a free plan user.

Your Indemnification: You agree to indemnify, defend, and hold harmless Veluvanto s.r.o. and its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use or misuse of AI-generated outputs; (b) your violation of these Terms; (c) third-party claims arising from content you upload or actions you take based on AI-generated outputs.

Note for consumers (EU): The above liability limitations and exclusions do not apply to the extent prohibited by applicable mandatory EU or Czech consumer protection law, including Directive 2011/83/EU on consumer rights and Directive 2019/770/EU on contracts for digital content. In particular, we do not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded under applicable law. The indemnification clause above does not apply to EU consumer users to the extent prohibited by applicable Czech or EU law.

14. Data Storage and Security

Your data is stored in EU data centers and is encrypted both in transit (TLS 1.2+) and at rest (AES-256). We implement industry-standard security measures to protect your information. For more details, please see our Privacy Policy.

15. Service Availability

Veluvanto uses commercially reasonable technical and operational efforts to achieve an average monthly service availability of 99.9%, measured outside of scheduled maintenance windows.

Scheduled maintenance window: daily from 21:00 to 22:00 CEST. During this time, maintenance work, updates, or service restarts may occur without prior notice.

Veluvanto does not provide any availability guarantees in the form of a contractually enforceable SLA and bears no liability for damages arising from temporary service unavailability. No claims for compensation, discounts, or other remedies shall arise from service outages.

16. Termination

You may terminate your account at any time by contacting us or using the account deletion function in settings.

We may terminate or suspend your access to the service for cause, including but not limited to: (a) material breach of these Terms; (b) use of the service for illegal purposes; (c) non-payment of fees; (d) conduct that harms other users or third parties; (e) circumstances requiring compliance with applicable law; or (f) prolonged storage overage as described in Section 19.

In serious cases (e.g., illegal activity, security threats), we may suspend access immediately without prior notice. In other cases, we will provide reasonable notice before termination.

Note for consumers: Termination will be based on objectively justifiable grounds. Upon termination, your right to use the service ceases. Provisions of these Terms which by their nature should survive termination will remain in effect.

17. Dormant Account Policy (SaaS Only)

To ensure efficient use of shared infrastructure, the following dormant account policy applies to accounts on the free plan:

30-day inactivity warning: If your free plan account shows no activity for 30 consecutive days, we will send a warning email to the address associated with your account.
45-day deletion: If your free plan account remains inactive for 45 consecutive days, your account and all associated data will be permanently deleted. You will receive a final warning and a 24-hour grace period before permanent deletion.
Paid plans are not affected: Dormant account deletion does not apply to accounts on any paid subscription plan (Personal, Pro, or Max).
Reactivation: Logging in at any time resets the inactivity counter and cancels any scheduled deletion.

Permanent deletion: Deletion under this policy is permanent and irreversible. All documents, metadata, AI-generated content, and account data will be deleted from our servers and backups within 30 days. We strongly recommend exporting your data before extended periods of inactivity. This policy applies to Veluvanto accounts.

18. AI Credits and Subscription Features

The paid plans include a monthly allocation of AI credits used to power AI features (document analysis, AI chat, translations, summaries, and similar features).

Credit definition: 1 credit = 1,000 AI model input/output tokens processed on your behalf.
Monthly reset: Credits reset on your billing anniversary date each month.
Rollover: Unused credits roll over to the next month up to a maximum of 2× your monthly allowance. Unused credits beyond this cap are forfeited.
Daily burst limit: To protect service availability, a maximum of 30% of your monthly credit allowance may be consumed within any 24-hour period.
Cash value and refunds: Monthly credits have no cash value and are not separately refundable. Unused monthly credits are forfeited upon account cancellation or plan downgrade beyond the rollover cap. One-time Extra Credit packages are subject to the withdrawal terms set out in Section 7.
Free plan: The free plan does not include AI credits. AI features are not available on the free plan.
Extra Credits (one-time packages): One-time Extra Credit purchases are made available immediately, never expire, and are not tied to a billing period. They are consumed only after monthly credits are exhausted. Withdrawal terms are set out in Section 7.

19. Storage Overage Policy

When a user's paid subscription ends and their account is downgraded to the Free plan, the following storage overage policy applies if their stored data exceeds the Free plan storage limit of 1 GB:

180-day grace period: A grace period of 180 days begins on the date the account is downgraded to the Free plan. During this period, the account remains fully functional — users can access, search, and download their documents. However, new uploads are blocked for as long as storage usage exceeds the 1 GB limit.
Required action: Within 180 days, the user must either reduce their storage usage below the 1 GB Free plan limit or upgrade to a paid subscription plan.
Immediate cancellation upon compliance: If the user reduces their storage usage below the 1 GB limit at any time during the grace period, the overage enforcement is immediately and automatically cancelled, and the account continues normally without any further restriction.
Account termination after 180 days: If, after 180 days, the stored data still exceeds the Free plan storage limit, the account will be terminated and all data permanently deleted in accordance with Section 16 and applicable data protection laws, including the GDPR.
Notifications: Communication regarding overage status is provided exclusively through in-app notifications (a banner displayed in the dashboard). No email notifications are sent regarding storage overage.
No liability for data loss: The Provider is not responsible for any data loss resulting from account termination due to prolonged storage overage. Users are solely responsible for managing their storage usage and exporting their data before the grace period expires.

20. Workspace and Team Administration

Veluvanto supports collaborative workspaces with role-based access control. The following rules govern what workspace administrators can and cannot do:

Roles

Admin: Full workspace management — invite/remove members, change roles, update workspace settings, view all workspace members and audit logs.
Editor: Can upload, edit, and delete documents and metadata within the workspace. Cannot manage members or workspace settings.
Viewer: Read-only access to workspace documents. Cannot create, edit, or delete content.

What Workspace Admins Can Access

The list of all workspace members (name, email address, role, join date)
Pending and revoked invitations
All documents and content within the workspace (same as other members)
Tenant-level audit logs, which record administrative actions across all workspaces belonging to your account

What Workspace Admins Cannot Access

Documents in other workspaces they are not a member of
Members' personal data beyond their name and email address shown in the member list
Members' individual activity within the service beyond what is captured in audit logs

Data isolation: Documents are strictly isolated by workspace. No user — including workspace admins — can access documents from a workspace they do not belong to. This isolation is enforced at the database level.

21. Beta and Preview Features

We may offer certain features or functionality as "beta", "preview", "experimental", or "early access" (collectively, "Beta Features"). Beta Features are provided for evaluation and feedback purposes and may:

Change significantly or be removed at any time without notice
Contain bugs, errors, or behave unexpectedly
Not be subject to the same availability or support commitments as generally available features
Not be suitable for use with sensitive, production, or critical data

Beta Features are provided "as is" without any warranty. We expressly disclaim all liability arising from your use of Beta Features. Your use of any Beta Feature is at your own risk.

22. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, governmental action, sanctions, power failures, internet or telecommunications outages, third-party service provider failures (including cloud infrastructure providers or AI model providers), or cyberattacks by third parties. In such circumstances, our obligations will be suspended for the duration of the event. If the event continues for more than 30 days, either party may terminate the agreement with immediate effect without liability.

23. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by email and by posting the new Terms on this page with an updated "Last updated" date, at least 30 days before the changes take effect for existing users. Your continued use of the service after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the change, you may terminate the service before the effective date. We only require consent where the legal basis for processing is consent (e.g. marketing), in accordance with the Privacy Policy.

24. Governing Law

These Terms are governed by the laws of the Czech Republic, without regard to its conflict of law provisions. For consumer users in the EU, mandatory consumer protection provisions of your country of residence also apply and are not overridden by this choice of law. Any disputes not resolved by out-of-court means shall be resolved by the courts of the Czech Republic.

25. General Provisions

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. A waiver of any right is only effective if given in writing.

Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and (where applicable) the Data Processing Agreement and AI Transparency Notice, constitute the entire agreement between you and Veluvanto s.r.o. regarding the service and supersede all prior agreements or understandings.

Order of precedence: In the event of a conflict between documents, the following order of precedence applies: (i) Data Processing Agreement (for business customers only and only for the processing of document content), (ii) Privacy Policy, (iii) AI Transparency Notice (for AI transparency matters), (iv) Cookie Policy, (v) these Terms.

26. Contact

If you have any questions about these Terms of Service, please contact us at:

Veluvanto s.r.o.
Korunní 2569/108, Vinohrady, 101 00 Praha 10
Email: legal@veluvanto.com